The team at Abode Care Homes welcome your feedback on the quality of our service. If you have any concerns or worries; please speak to one of our staff or the person-in-charge and they will be happy to help.

Sometimes you may feel the need to make a formal complaint. This could be about any issue such as how the home is managed, staff attitudes or levels, cleanliness or the quality of care for example. Whilst we want to deal with any concerns as quickly and effectively as possible we have a clear procedure for dealing with formal complaints.

All complaints will be dealt with sensitively and in the strictest confidence. Any issues you raise will not affect the quality of your or your loved ones care. Our residents will always be at the heart of everything we do.

If you have a complaint please put it in writing to the Home Manager, in order that we can address all issues you raise. They will acknowledge your complaint, in writing, within 7 days and will then undertake an investigation. They will let you know the outcome of their investigation in writing within 28 days of receiving your complaint.

If you remain unsatisfied with the outcome you can contact our Operations Manager, Mrs Melanie Tucknott, who will undertake an independent investigation.

You also have the right to complain and raise concerns with The County Council, the Health Ombudsman or the Care Quality Commission.

Mrs Melanie Tucknott - Abode Care Homes Operations Manager
123 Kiln Road, Benfleet, Essex, SS7 1TG - Tel: 01702 553734 - Email:

Kent Count Council (KCC) - Tel: 03000 416161 - Email:

Essex County Council (ECC) - Tel: 0345 6037630 - Email:

The Local Government & Social Care Ombudsman (LGO) - Tel: 03000 610614 - Website:

The Care Quality Commission (CQC) - Tel: 03000 616161 - Website: www/